This posting is dedicated to EON Bank on behalf of Big Mama. The bank site , “contact us” is currently conveniently displaying ” site url not avail”, when you hit the “submit” button. Yup, all big mama wanted was to submit a complain and the blardy site wont let her. Since, Big Mama wants to get it out her chest, or me risk listening to her mumbling all night I decided to dedicate this posting to Mr.Eon Bank.
Ermm..Mr.Hong Leong, you might as well read this posting since you had already acquired this “unwanted” child.
Here goes the rant (which is supposed to be sent to the bank via contact us page),
“I had been trying to cancel my credit card back 6 months ago and each time i made calls, no one pick up. I gave up calling to cancel, until i found out my loan application was in pending mode and upon a print out using CRISS, i realized, this was due to the amount owed to Eon Bank. I had not used the card since applying and had been trying to cancel it for so many times and each time, no one pick up the call.
I called up last Thursday (30th June) at 9.30am to cancel but the operator told me the system was down and will return my call which she conveniently forget to do so. Calld back again at 5.00 pm, and was told the system is up but could no longer access my account and was asked to contact collection dept. Called collection dept, and was told to call back during normal working hours. Heck this is not a GOTCHA call.
Called back general line and finally a Mr.Tan passed the line to Vijaya (03 26948699) who promised to file the message to so call “management” on my case and swear to GOD ALMIGHTY to return my call the following day. Either EON bank employees’ are suffering from Alzheimer cum Parkinson or simply demotivated due to the current acquiring exercise, i dont care which,till today, Mr.Vijaya an obviously a demotivated banker failed to reply my call. Heck, he could be even tendering his resignation this very moment to join your competitor bank.
I am tired of calling your customer service line which is either “on virtual leave” or gives empty promises with robotic type of answer. EON Bank must be a very SAD, SAD place to work. Obviously, you are paying peanuts to mr.Tan and Vijaya here.These are disgruntle employees who are marginalized and must have slaved for bank for average 16 hours per day. Poor sods.
Change your bank tag line ” we focus on torturing you by ignoring you. ” Dont believe me, take a look at this small screen that is avail for me to type my complaint. Yup, darn small rite. (you need to go to the site to see. I nearly go blind trying to type this complaint letter)
To hong leong management, if you have budget, send this ex EON bank staff for customer service training. If you ask my half baked economist husband, this is one lousy acquisition exercise. Are you sure you want to acquire a bank that takes “EON” to serve customer.If you dont know what EON means, look it up at www.dictionary.com , its free by the way. Ya, the ATM still shows ” Sorry, ATM no Money” . This is one KNS Bank.
and to prove my point, I bet my 1 cent coin that this complaint email will not be answered at all. is it so difficult to return one blardy call? EON bank owed millions to TM?
ya, even this complain cannot be delivered online. ” the url does not exist”. brilliant….
Big Mama
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